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Edwards Plumbing & Heating, Inc.

Main Services: Plumbing, Heating, Air Conditioning, Restoration, and Remodeling

Description: Our family-owned business is proud to employ plumbers and HVAC technicians who are prompt, courteous and respectful of your property. You'll appreciate our efficient repairs and installations as much as our welcoming, customer-oriented attitude. We do everything in our power to leave you satisfied with the work we do. We wouldn't expect anything less from our team of experts.

Service Area: Ann Arbor, Bridgewater, Chelsea, Dexter, Manchester, Saline, Whitmore Lake, Troy, Birmingham, Center Line, Clawson, Eastpointe, Fraser, Hazel Park, Clinton Township, Southfield, Macomb, Mount Clemens, Harrison charter Township, Roseville, Royal Oak, Pleasant Ridge, Huntington Woods, Madison Heights, Berkley, St. Clair Shores, Warren, Washington, Highland Park, Detroit

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55 Reviews

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: you wanted $311 to install $10 part you got to be crazy

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Work Description: Bathtub/Shower - Install/Replace

Comments: yes we were very happy with our choice he was very friendly and helpful with everything that had to be done even though it was after midnight and he did not get in a hurry to finish would chose Edwards the next time I have plumbing problem

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Work Description: Sump pump replacement

Comments: Do not use Edwards Heating and Plumbing! Our basement flooded. They replaced out sump pump and put in a backup. Also dug a trench to the pond behind out house. Exorbitant prices. We never got a paid invoice receipt after repeated requests. . 18 months later the basement flooded again. They put in another sump pump system. We were given the runaround time and again. The price was again extremely high! Their customer service was really atrocious. Due to the second flood, our HVAC system also had to be replaced. They gave us an estimate and promised for four days to come back and replace the HVAC. They never showed up. Used another company that was less expensive, kinder and more efficient. DO NOT USE EDWARDS.

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: The project was at my coffee shop so I told them it would need to be done after hours. They said that was no problem and they would be out on a certain day at 8:00 when we close. On the scheduled day, they called around 8:30 and said they couldn't have anyone there until at least 10. Then they called and said that since it was so late, they wouldn't be able to get parts so there was no sense in coming. They came the next morning and quoted it, took my sink apart and said they'd be back the next day. They did come back the next day and fix it, but what seemed like a simple fix went on for basically 3 days. They were also very expensive, in my opinion.

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Work Description: Leak Detection/Repair

Comments: Prompt solved problem. Neat and nice

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Work Description: Toilet not flushing

Comments: This place is a joke. I have had NOTHING but problems with them from day 1!! They installed a brand new sewer 7 years ago. I have had to have it snaked out twice in 7 years. They said they wouldn’t charge me since they installed the sewer, but then turned around & charged me hundreds of dollars both times. The most recent snaking was a little over 2 weeks ago. A week later the toilet leaks, it won’t flush & it gurgles when you take a shower, & then the shower backs up. The bathroom sink is also clogged. The reason they were called in the first place was that the toilet wouldn’t flush. I’m not sure what they did to my bathroom, but NOTHING works in there now, & it’s the only bathroom I have. I now have to pay someone else to come out & fix these issues, because I will NEVER call this place again!! I also asked 3 people to have the owner James call me, & surprise, surprise I have yet to get a phone call. 😡😡

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Work Description: Reseal toilet base

Comments: Technician was outstanding

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Excellent service

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Work Description: Fixed a leaking faucet.

Comments: Rick was punctual, informative and did the repair in about 30 minutes. I was a bit startled that the price to fix a leak was $334 . Ouch. Otherwise, no complaints.
Tt

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Work Description: Worse plumbing company I ever had.
Rates are too expensive compared to other plumbing companies

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Work Description: Blower on furnace

Comments: Did a good job. Would use again. Both Joe and James.

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Work Description: Plumbing

Comments: Travis was friendly, knowledgeable and did a great job.

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Work Description: A/C condenser inspection

Comments: Jamie very professional and explained everything to me. Edwards always provides the right people that know what they are doing.

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Work Description: Unclogging bathtub, garbage disposal, and bathroom sink.

Comments: Cool, friendly guy. Answered my questions.

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Work Description: replace hot water tank and sump pump

Comments: Fast and prompt wish they were on
the DTE contractor list unit that was installed exceeds city and power company standards THANK YOU

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Work Description: sink and shower repair

Comments: respectful, pleasant and clean work done quickly Will call them again for future work if needed

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Work Description: Replaced sump pump

Comments: Called them yesterday morning 2/21 at 8:04 am and told them I had a basement full of water and I needed someone right away so I'm told that I would be put at the top of the list and the next available Plumber would be out so 8 and a half later they send some yahoo young kids that don't know his ass from a hole in the ground so charges me 540 for a sump-pump sees thats its not working and tells me there's nothing he can do so for me to call in the morning So I call today 2/22 at 8:00 am and told them the pump isn't working and was told a plumber would be out today and here it is 8:44 Pm and still no plumber VERY VERY SAD CUSTOMER SERVICES RUN AS FAR AWAY FROM THIS COMPANY AS YOU CAN UP DATE 2/23 GOT A CALL AT 9 Am PLUMBER IS ON HIS WAY BE THERE IN 30 TO 45 MIN HERE IT IS AN HOUR AND 30 MIN LATER AND STILL NO SHOW AGAIN RUN AS FAST AS YOU CAN FROM THESE GUYS THEY ARE SHYSTERS

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Work Description: Battery back up installation on a sump pump.

Comments: The technician was professional, knowledgeable, friendly, and helpful. I would be happy to have him service my plumbing needs in the future. There appear to be some accounting/billing issues with Edward Plumbing & Heating which are frustrating. Also, the wait time is longer than I expected.

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Work Description: Repair to piping connected to a sump pump.

Comments: The technician was friendly, professional, honest, and knowledgeable. The cost was reasonable. The wait time was longer than I liked (almost twice what I expected). Also, there is an open issue concerning an incorrect charge which needs to be addressed. I expected the matter to be resolved more quickly.

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Work Description: Emergency furnace call -James Lloyd

Comments: James Lloyd from Edwards Plumbing and Heating came out to the house after 10PM tonight to take a look at our furnace, which had quit. He got it working quickly and scheduled me for a more permanent repair. He also gave me a lot of info about my furnace and what to expect from the repair and the furnace. It was a great experience - good repair work, good info, and good customer service. I will definitely be using this company again based on my experience.

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Work Description: fixed nonfunctioning furnace and gas leak

Comments: James was great. He arrived when scheduled, diagnosed the problem, fixed it and also found a gas leak that had worried me for weeks. The gas company didn't find the leak but James identified it right away, demonstrated it to me and fixed it promptly. We have used Edwards for both plumbing and HVAC service and will definitely be sticking with them.

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Work Description: installed sump pump

Comments: Great person and great work and job done in a timely manner

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Work Description: Sink stopper and tank running

Comments: Andrew was super nice and did an excellent job.

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Work Description: Clogged toilet

Comments: Very professional and educated us while working.

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Work Description: faucet leaking

Comments: After he was here and took faucet apart it is not leaking. He told me I would need a new faucet but he put faucet back together right and now not leaking. I guess faucet was never right to begin with now it is right.

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Work Description: Swapping out two toilets.

Comments: Did the job when he came out to do the quote. He didn't want to make two trips. Price was a lot higher then other ones I got.

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Work Description: EPH replaced my hot water heater.

Comments: Am very pleased with the job. The installer, James, was great! He consulted with me the day before on what was needed, came the next day right on schedule to do the work, and completed the job in a timely manner. He also gave me tips on furnaces and a.c.'s for the future. He explained everything well and answered all my questions. I am now going with this company for a small plumbing need.

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Work Description: replaced flange for toilet.

Comments: Good job. Work was completed with a few hours of making the original service call.

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Work Description: Furnace burner and exhaust cleaning.

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Work Description: split in the metal tubing for an outdoor faucet

Comments: Arrived at time expected. Knowledgeable and diagnosed the problem and provided the work repair that needed to be done and completed work in a timely fashion. Cleaned up after himself when the job was done.
Very efficient, friendly and willing to explain the issue, diagnose the problem and complete the repair in a timely fashion. Cleaned up after work was completed. He is also a veteran, and I always try to hire veterans whenever possible. I would highly recommend Edward's Plumbing.

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Work Description: Replaced gas valves on furnace, water heater, and dryer.

Comments: Bought a new house in summer months didnt know about the leak until it got cold. Gas company came turned off gas called these guys within 45 minutes Jason was at my house fixing it. Great guy did a great job. I thought price was a little high, but nontheless great place good work awesome response time.

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Work Description: Install 3 new fixtures.

Comments: Was delayed from original timing but called in advance to inform and was right on the new time. Thought pricing was high but agreed to it because response was so fast.

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Work Description: They disconnected my old natural gas grill, installed an adapter for new one, leak tested, and confirmed all was working.
Very punctual in initial response and very flexible with schedule. Technician could not have been more helpful, friendly, or knowledgeable.

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Work Description: Brighton Mi
Replaced corroded gas line and hooked up stove.
Responded immediately to phone call and came to do non-emergency repair in a reasonable time. Pleased with the job Dan did. Would highly recommend him and will use again if the need arises. Only got one other response from the 4 listed plumbers-must have been too busy!

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Work Description: Mr. Edwards called me instantly and gave me excellent information over the phone. He told me what to do and how much it would cost. The only thing he did not know what the city code changes in Ann Arbor, which made a big difference in the end. I didn't call him back because I had a DTE contract.
What I needed more than anything was a quote on the cost of the repair and he gave me that.

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Work Description: Installation of two wifi thermostats
Although the thermostats I had previously purchased ultimately didn't work in our zoned system, the technician was very professional and apologetic. We were able to purchase 2 new thermostats that he installed in less than 1 hr. Thanks EPH.

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Work Description: Central air conditioner installed.
A few months ago we had EPH replace our furnace. Recently we also had our central air conditioner replaced. Both installations were completed EPH technician James who we highly recommend. He is not only knowledgeable and efficient but is also a hard working and personable young man.
Thank you James and Edwards Plumbing & Heating.

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Work Description: Had a sump pump replaced. Mine wasnt working.

Comments: I called them around 11 a.m. , the earliest they could do the repair was 6 p.m
, I took the appointment. About an hour later the owner called back, he said he considered my situation to be an emergency, since we were suppose to get 2 to 3 inches of rain that night. The repairman was at my door around 1 p.m. and by 2 the pump was in and working!
Water level was about an 2 inches from floor level when he started. Repairman stayed to make sure it was working correctly. Thank you for your great customer service. I will call them again when needed. Price was close to the same as other companies. The pump was installed 4 days ago.

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Work Description: hvac maintenance

Comments: Dennis was very thorough in cleaning and making sure the furnish is at par in its function. Also pointed what needs to be change yearly and set the humidifier.

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Work Description: Had a sump pump replaced. Mine wasnt working.

Comments: I called them around 11 a.m. , the earliest they could do the repair was 6 p.m
, I took the appointment. About an hour later the owner called back, he said he considered my situation to be an emergency, since we were suppose to get 2 to 3 inches of rain that night. The repairman was at my door around 1 p.m. and by 2 the pump was in and working!
Water level was about an 2 inches from floor level when he started. Repairman stayed to make sure it was working correctly. Thank you for your great customer service. I will call them again when needed. Price was close to the same as other companies. The pump was installed 4 days ago.

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Work Description: Replaced blown fuse.

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Work Description: Central air conditioner installed.

Comments: A few months ago we had EPH replace our furnace. Recently we also had our central air conditioner replaced. Both installations were completed EPH technician James who we highly recommend. He is not only knowledgeable and efficient but is also a hard working and personable young man.
Thank you James and Edwards Plumbing & Heating.

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Work Description: Bathroom plumbing work to install a 2nd floor bathroom in a house

Comments: Did the work promptly and for a fair price.
Nice to work with.

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Work Description: Install a shower kit that I purchased.

Comments: My carpenter is doing the floor supports..and still, the quote was astronomical for basically running some plumbing lines.

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Work Description: Installation of two wifi thermostats

Comments: Although the thermostats I had previously purchased ultimately didn't work in our zoned system, the technician was very professional and apologetic. We were able to purchase 2 new thermostats that he installed in less than 1 hr. Thanks EPH.

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Work Description: Currently in a dispute with Mgr. (Scott) over the additional damage done to the drain pipe. Bob did a great job of installing the new faucet but broke the drain pipe in the process. A leak in the drain pipe appear after 3 to 4 hours of competing the initial install. I have had an initial conversation with Scott and I am awaiting his response.
I will add additional comments and rating once I hear Scott's response.

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Work Description: They disconnected my old natural gas grill, installed an adapter for new one, leak tested, and confirmed all was working.

Comments: Very punctual in initial response and very flexible with schedule. Technician could not have been more helpful, friendly, or knowledgeable.

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Work Description: Fixed the leak in the sink ,but first, explained what was needed.Five Star Rating

Comments: Very neat&polite;,will continue to use this company,and recommend them.

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Work Description: Mr. Edwards called me instantly and gave me excellent information over the phone. He told me what to do and how much it would cost. The only thing he did not know what the city code changes in Ann Arbor, which made a big difference in the end. I didn't call him back because I had a DTE contract.

Comments: What I needed more than anything was a quote on the cost of the repair and he gave me that.

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Work Description: Faucets in bathroom were "spinning" and needed replacements.

Comments: Very professional, let us know the status every step of the way, and went over and above to resolve the problem.

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Work Description: Replaced a Cook Top Oven and replaced a Sink Valve.

Comments: Tech arrived on site and completed the job, very pleased with the job.

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Work Description: Washing Machine leaking

Comments: Resolved the issue and also took care of some other minor plumbing repairs.

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Work Description: Replaced corroded gas line and hooked up stove.

Comments: Responded immediately to phone call and came to do non-emergency repair in a reasonable time. Pleased with the job Dan did. Would highly recommend him and will use again if the need arises. Only got one other response from the 4 listed plumbers-must have been too busy!

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Work Description: Replace toilet flush valve.

Comments: Got the job done on time, on design, on cost. Would use again.

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Work Description: We use him primarily for plumbing repair. I have had him do some commercial stuff as well (underground plumbing).

Comments: James is the only guy we will use. He has been great!
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