Buda, TX 78610
- Reviews (17)
- Photos (2)
Since 1991, Dayton A / C & Heating has been providing outstanding service and sales to customers in the Austin area. You will receive respectful, courteous and professional service from each technician on our staff. We handle all makes and models, including Daikin, and feature high-efficiency replacement systems. We make an effort to go above and beyond expectations for customer service, so we offer 24 / 7 availability and free second opinions. In 2016, we proudly announced Dayton Services and the addition of residential plumbing service! Our goal remains the same, to provide unbeatable service at reasonable rates.
- # B010288E
Work Description: Fix doorbellComments: Quick and friendly. Got the job done.
Work Description: We preplain work that we are scheduling in the next few days for misc electrical workComments: TOM HUTCHINSON WAS OUTSTANDING AND EDUCATIED ME ON A SAFETY ISSUES WITH MY MAIN ELECTRICAL PANEL BOX AND CONCERNS OF A POSSIBLE FIRE.
Work Description: Timely and completed water heater repair as requested. Thank you
San Antonio TX
Work Description: Water heaterComments: Would recommend
Work Description: New HVAC Purchase and InstallationComments: My experience with Dayton A/C & Heating was so terrible that I filed a complaint with the Texas Department of Licensing and Regulation. The TDLR Enforcement Division considered the complaint significant enough to open an investigation (ACR20170023315). As of the writing of this review, the investigation is ongoing.
I filed the complaint with TDLR because, when I questioned the quality of Dayton’s installation work in process, Dayton became hostile and threatened me. Also, I had the work inspected by several experts who said the work does not comply with standards, and it violates building code. Details are provided below.
During the first day of work, Dayton employees began installing the line sets for the proposed HVAC equipment. After that first day of work, they did not return for a week. During that time, I examined their work, and became concerned over quality. I called to voice my concerns, and Dayton employees became aggressive, including Winston Coy Dayton, the company owner (TACLB00010288E). When he threatened to put a lien on my home, I ended the call. Coy immediately sent me several texts that claimed: I have no legal position to defend myself; he owns a large company with many lawyers who have never lost a lawsuit; and I cannot have an inspection performed on the work so far. Ironically, he even accused me of being a bully.
In the days following, I had the work inspected by two inspection companies, the lead instructor at a local HVAC training and certification school, and a professional engineer. I also discussed the work with various individuals representing the manufacturer, relevant regulatory agencies, reputable HVAC service companies, and legal counsel.
Those who personally inspected the work onsite described it as “unprofessional,” “poor workmanship,” “not educated,” “messy,” and “unskilled.” In addition, numerous contractors for other trades were onsite for our renovation project, and they invariably said the work was terrible.
While the professional engineer was performing his inspection, he observed writing on the lines that was not relevant to this job, paint smears, along with the extensive damage. He wondered aloud whether these lines were not new but rather old material salvaged from a previous job.
The various experts made the following claims: the work was not performed in compliance with manufacturer specifications or industry best practices; the work commits numerous building code violations; if the installation were completed, the system will not operate properly, and the lines will leak condensation water inside the drywall, causing property damage and creating a health risk; the only viable correction to the installed line sets is to completely remove and replace them. Also, Dayton’s planned method for installing drain lines would not comply with building code. In addition, the way Dayton chose to install their line sets makes installation for other components difficult to comply with building code, requiring more complex and expensive solutions.
After receiving written reports from the experts, I sent to Dayton a letter that contained a summary of events, photos of the work, and the 56-page report by the professional engineer, which referenced the other two inspection reports. I provided those documents to TDLR for the complaint process.
As suggested by my lawyer, I included with the letter a release that Dayton would sign to terminate the agreement and prevent him from harassing me further.
A couple of hours after receiving the letter with expert written reports, Dayton signed and returned the release. One of his employees then called to ask when Dayton could come over and show me how the lines were in fact NOT damaged, and when his personnel could come take down the lines “so they would not be damaged.”
Shocked at this outrageous behavior and anticipating that Dayton would treat other consumers so badly, and also fearing that Dayton would reuse these lines in yet another job, I filed the complaint with TDLR.
Note that this work was performed in The Hills, TX. Unlike Austin, The Hills does not require permits or inspections for this type of work. Coming from Austin, Dayton knew this and apparently took advantage of the situation by sending unqualified employees to do unacceptable work.
Work Description: Hair clog removalComments: I wanted to give more stars but I can't as I feel a bit ripped off. First off, the staff were very kind from Denise, Michelle (I may have got this name wrong) and the two gentlemen who came out to my residence. The issue I was having was resolved which why those 2 things combined is why I give this 2 stars.
I called with hopes to get a plumber to my house because a hair clog in one of my sinks causes my A/C condenser drain line to backup and overflow. To avoid this happening I wanted a plumber to just remove the clog. Thinking as I could have bought the 20-30 dollar metal snake and pulled it myself I wanted re-assurance that someone who has seen it before got everything. Originally I scheduled for 6pm on a Wednesday of which I was called and that was cancelled by the company (my A/C has been off to avoid overflow) the time was rescheduled for the next morning at 10am. I called the company at 10:50am as I have not heard anything from them as to their ETA. Upon arrival no estimate was discussed until the job was already underway at which I was told the pricing was 180. 15 minutes later the job is complete and the clog was easily removed. I'm dumbfounded as to where the logic that this job is worth 180 dollars. I personally feel ripped off as this was AT MOST a 100 dollar job, if that even.
As I said, the company has nice employees which speaks a lot for them but make sure you get pricing for anything and everything up front before a job starts.
Work Description: A/C and Heating replacementComments: prompt,courteous and a job well done
San Antonio TX
Work Description: Replaced an overhead recessed light socket that I had broken removing the bulb.Comments: Louis Martin, Dayton Services, completed the work in 5 mins, he was very professional, friendly & did a great job. Louis is an EXCELLENT employee & represents Dayton Services well. Thank You for sending him to me. We will call on him again when we need Electrical Services.
San Marcos TX
Work Description: Installed a/c unitComments: Everything went well
Work Description: Change out of heat pump system, duct sealing and cleaning.Comments: Totally professional from start to finish: on time, efficient, cleaned up afterward, and fully explained the system and how to use it.
Work Description: He figured out the problem with my heating, before him 2 others profissionals took a look and they were pretty unsure and didnt know what was wrong,Comments: He showed the problem and also explained the cause, I was so relieved that was something easy to fix.
Work Description: Repaired furnace/blower.Comments: Tech was thorough and even showed me everything he was doing. He did a thorough inspection of my furnace and made sure everything was working properly. I'd definitely recommend Dayton AC & Heating
Work Description: Replaced two 16 years old AC with brand new DAIKIN DX16SA (2.5 and 3.0 ton) AC.Comments: Dayton Air Conditioning & Heating team provided excellent service and performed outstanding job replacing downstairs and upstairs 16 years old AC unit with brand new AC less than 8hours. Convincing speech (technical/practical) from Owner and Sales rep, Great highly skill Staff, Excellent pricing and Great extended warranty were the primary reasons I used Dayton AC.
Work Description: New Construction, New 2.5 ton unit with ductingComments: Mr Dayton was the third bidder and was the most thorough in analyzing my specific criteria and designing a complete system to meet my unique application demands.
San Marcos TX
Work Description: Submitted a bid proposalComments: Excellent to work with on bid proposal
Round Rock TX
Work Description: Inspection of AC and Heating systems.Comments: Mr. Dayton was very punctual , professional and took the time to explain the services needed in detail but in term I could understand. He was very professional and we will definitely use this company again in the future and recommend to our family and friends.
Work Description: I have been using them for over 10 years on three of my homes.Comments: They have always been punctual. I found them the best in the market with the best quality of products.