Atrium Builders - Division of Custom Cut Builders, Inc.
Hopewell Junction, NY 12533
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Wappingers Falls NY
Work Description: Basement repair, front stoop railing repair, bathroom renovation.Comments: My experience with Atrium Builders, a division of Custom Cut Builders, turned out to be negative. I hired them for two projects and was in negotiations for a 3rd project, which I already paid 2/3 of the money for (which has not been refunded as of this date, 8/21/18) without a contract because I made the mistake of trusting them. I first hired them to do my basement. I was initially impressed with their work (I will give them credit for the framing work in my basement only) and what I thought to be honest conduct.
This impression declined over the 4 and a half months they were in my employ. They rarely started on time, with some exceptions. They had problems with personnel. They did not complete the 2nd project, railing on my front stoop, and the rail they did install was weak and part of the second they installed I had to remove because it caused a safety hazard. The worst part of the experience, though, is the poor quality workmanship on the electrical work for my basement. The lights were not connected properly and I was without lights in the majority of my basement except the laundry room for about six weeks. The outlets they installed did not work. I had to hire a New York State certified electrician to complete the work, as a significant and safety hazard was present, per the orders of the Town of East Fishkill based upon the findings of the town underwriter, who found several violations of the local electrical codes. Contrary to what I was told by Atrium Builders, building permits are required by the Town of East Fishkill as the town goes by the stricter building codes than Dutchess County.
I also had to hire a plumber for the sloppy work they did repairing my pipes in the laundry room. I was without water in my bathroom sink for 3 months because they were unable to fix the leak.
I terminated Atrium Builders employment on Jaunary 13th, 2018. I took them to court in the Town of Kent and won a claim against them in May, 2018. To this day, despite the best efforts of the Carmel, NY sheriff's department, the debt remains unpaid. I have pictures posted on Atrium Builders Houzz site, with pictures. I have been hesitant to share this review, as Atrium Builders CEO has threatened me twice with slander charges. But I cannot, in good conscience, be silent. If you choose to do business with Atrium Builders, you do so at your own risk.