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Convenient Heating & Cooling

Main Services: Full Service, Repairs, & Install HVAC company, A/C, Furnace, Boiler, Heat Pump Installs, Home Performance, Duct Sealing.

Description: Convenient Heating & Cooling offers your family or business the best HVAC products and services combined with a level of customer service that will exceed your expectations. We provide whole home performance tests on all estimates to establish the highest efficiency possible. Thank you for choosing Convenient Heating & Cooling, and we look forward to servicing your home comfort needs.

Warranty Offered
Credit Cards Accepted

Service Area: Arlington Heights, Elk Grove Village, Rolling Meadows, Barrington, Crystal Lake, Cary, Deerfield, Des Plaines, Fox Lake, Fox River Grove, Glencoe, Glenview, Golf, Grayslake, Gurnee, Highland Park, Fort Sheridan, Palatine, Highwood, Ingleside, Island Lake, Kenilworth, Lake Bluff, Lake Forest, Lake Villa, Lake Zurich, Libertyville, Long Grove, Mchenry, Morton Grove

What sets us apart from other contractors: Convenient Heating & Cooling goes beyond the heating and air conditioning equipment to look at the whole house as a system. This enables us to solve comfort, indoor air quality and high utility bill problems that other heating and air conditioning companies can't, and to ensure that new, high efficiency equipment performs as close as possible to its laboratory rating. Our foundation consists of efficient, reliable and cost effective heating, air conditioning and indoor air quality products and services.

We are best known for: Keeping your comfort perfect!

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4 Reviews

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Work Description: A/C and Furnace Install

Comments: In 2012 I had Four Seasons Heating and Cooling quote a Lennox furnace and A/C Pkg. Part of that Pkg. was a 2.5-Ton A/C unit. Then I called Convenient Heating and Cooling to quote the same Lennox models, Mr. Mike Allred who is the owner of Convenient Heating and Cooling quoted a 2-Ton A/C unit and said that this size A/C is enough for my 1,708 Sq. Ft. (4-BD.) Townhouse. I trusted his knowledge and expertise (Big Mistake). Everything was installed in Dec. of 2012.
Summer of 2013 turned on A/C was not cooling enough just constantly running, I called different heating and cooling company gave the 1,708 Sq. footage with (4-BD.) and the that I have a 2-Ton A/C unit, I was told for this size house I should have a 2.5-Ton A/C unit. I called Convenient Heating and Cooling Mr. Allred came out and said that with these new energy efficient units it take some time for the house to cool down and when I brought up that I was told I should have a 2.5-Ton A/C he said for me not to listen to other people and that this was enough.
Summer of 2014 I called Convenient Heating and Cooling again because the house was not cooling enough and the rooms were not cooling evenly. Mr. Allred came out again measured the airflow in each vent and he said I needed another return vent in the basement which most likely was not needed had the correct size A/C would of been installed. Once again I said that I should have a 2.5 –Ton A/C. Allred said that my vents are not big enough to handle a bigger A/C.
To this day this the A/C unit is constantly running to cool the house down somewhat but not like it should, the energy efficiency flew out the window with the amount of time it is running. I have never seen this in other homes and I did not have this problem with my old unit.
Summer 2018 I had a heating and cooling company to come out and do yearly maintenance on the A/C the first this I was told and is noted on the invoice also is (Unit Undersized) I was told rule of thumb is 1-Ton per 600 Sq. Ft. and that I should have a 2.5-Ton and up to a 3-Ton A/C. So I walked around with the technician to look at other units in my Culdesac my neighboring townhouse was just remodeled and sold and roughly 265 Sq. Ft. smaller than my unit. They have a 2-Ton A/C. The next unit 3-BD with a 2.5-Ton A/C, the next unit also 3-BD with a 3-Ton A/C, the next unit same like mine 4-BD with a 3-Ton A/C. All of these homes were built at the same time so all the vents are the same size. What Mr. Allred said that my vents are too small for a bigger A/C was a flat out lie. This was fraudulent and deceptive sales.
Consumer’s Original Complaint: Mr. Mike Allred who is the owner came out to my house to quote an A/C and Furnace replacement in 2012 a few days prior to him I had another company do the same well they quoted a 2.5 ton A/C unit which was about$1,600 more. Mr. Allred looked at my townhouse and said a 2 ton is enough even though I had asked for the same model number as the other quote. I said ok figured he would know. Everything got installed in Dec. 2012 the following summer I had to call him out because the A/C was still running a lot and not cooling enough he said that the energy efficient units take longer, even measured the airflow en each vent in the home and said I needed an additional return vent in the basement to get more air they had put one in. In the meantime, I had called another heating and a/c company and told him I have a 2-ton unit and my home was 1,708 Sq. Ft. He sais that that was too small. I had told Mr. Allred about this and he said I shouldn't listen to other people and that my vents would not be able to handle a bigger A/C unit due to the vent size. To this day the A/C is turning off 2 to 3 times per day so my energy efficiency is pretty much out the window. I had another company come out to do regular maintenance on the unit and once again I was told the unit is too small and that the rule of thumb is 1 ton per 600 Sq. Ft. So we looked at my neighbor's house which was recently renovated and has a new A/C and is 1,443 Sq. Ft. smaller than my unit. We looked at other units which are smaller than mine and one had a 2.5-ton unit the other a 3-ton unit, then we looked at a unit the same size as mine which has a 3-ton unit. I was told I should have a minimum of 2.5-ton unit and up to 3. All these units were built at the same time and have the same vent sizes, interesting. I was duped into buying a 2-ton unit which to me is fraudulent. Consumer’s Desired Resolution: I would like to have this replaced, but I'm sure that is not going to happen. I did not want to wait this long but I trusted and believed his knowledge and expertise turns out I was wrong. When 3 other people say I should have a bigger unit and there is physical proof. Convenient Heating and Cooling did this wrong. Our original response to Geno’s complaint with the BBB 9/5/18 HVAC System was installed 12/10/12. From the date of install until 5/12/14, we had no contact with Geno. Geno called us on 5/12/14 to state he had no cooling. A technician went out diagnosed the issue and the AC was working properly. After that visit he mentioned he felt he wasn’t getting enough cooling, Mike went out took measurements on the air flow of each vent and found we could add a return air vent for more airflow. On 6/19/14 we installed free of charge a return air vent to the basement. After that visit we did not hear from Geno again until 7/29/16 when he had no cooling. Mike went out to diagnose the issue and found the breaker completely turned off, Mike turned the breaker back on and unit fired up immediately. Mike completed the AC clean & check and AC was fully functional, this is the last correspondence we have had with Geno about the AC, or functioning of his AC. Geno states that his “AC is turning off 2 to 3 timers per day” this indicates that his AC is achieving the set temperature and is functioning properly. The design criteria in IL is to maintain the indoor temperature at 75 degrees, when the outside temperature is 89 degrees. This is the energy code ICEE 2012. During a cycle, an air conditioning system works to bring your home to the desired temperature set on the thermostat, Once it has accomplished this, the system will shut off until the temperature begins to rise and then the cycle will start again. A system that is undersized would not be turning off 2 to 3 times a day, it would run constantly. Oversized equipment will cycle more frequently, not remove humidity and will cost more to operate. Geno has not mentioned any of these symptoms. Regards to these other companies “rule of thumb” there is no such thing. The size of the equipment is based off manual j load calculation and airflow analysis, which both were completed at the time. Most companies do not have the equipment or training to properly evaluate and or to perform those tests. That is why some contractors will rely on the incorrect method of sizing equipment based off sq ft of house, this method almost always guarantees an oversized piece equipment that doesn’t perform as its intended to. I have attached a couple brochures, first one is Consumers Tip for choosing a Heating and Cooling Contactor published by the U.S. Environmental Protection Agency. The second brochure is Bigger is not Better published by Comfort Institute, Consumer Protection Division. These will help you understand the importance of why and how the correct size AC system is determined. We are not sure why Geno waited 6 years to express his questioning of the sizing on his equipment. He could of at any time brought his concern to us. We tried to contact Geno several times regarding his annual maintenance that was/is due for his equipment, but he never returned our phone calls. We are not understanding why he would be upset when we installed the proper size equipment, which was determined by manual j load calculation and airflow analysis. His properly sized equipment does a better job of dehumidification, lowers his utility bills, and improved the homes indoor air quality. We are willing to work with Geno, but we need to understand exactly what he is upset about. From this complaint it seems to us he thinks he needs a bigger size based off other contractors and not by the actual performance of the system. Updated response 9/12/18 We told Geno we would work with him and to please contact us. He decided not to contact us directly, and instead went to multiple places to leave this review. We do not base our equipment sizing off other contactor’s opinions or by square footage of the house. His story keeps changing, and if Geno actually wanted to have his concerns addressed, he would have contacted us directly. We can’t help someone who is not willing to maturely, and professionally address this situation. We have been in business for the last 27 years and have never had any issues with oversizing or under sizing equipment because we determine the size of equipment by manual j load calculation and airflow analysis. We wish him the best.

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Work Description: replace old heating unit

Comments: Prompt, easy to work with.
accomodating to my schedule

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Work Description: Replaced flu temperature sensor for a Prestige Solo 110.

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Work Description: Work was good....and service was delivered as needed....for a fair price...however I did feel that they did try to up-sell me pretty hard.

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