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Contour Property Solutions

Main Services: Plumbing, Whole Home Remodeling, Kitchen Remodeling, Bathroom Remodeling, Basement Finishing

Description: Here at Contour Property Solutions, we are your one stop shop. We can take care of all of your home repair and remodeling needs. Our team includes licensed Plumbers, Carpenters, Electricians, and HVAC Contractors. We cover all size projects, everything from a simple plumbing leak, to an entire home remodel or addition. Collectively we have over 200 years of experience.

Service Area: Monroe, Canton, Hartland, Livonia, Wixom, Huntington Woods, Belleville, Milan, Bloomfield Hills, Waterford Township, Birmingham, New Boston, West Bloomfield Township, Farmington, Maybee, Novi, Franklin, Ann Arbor, Highland Charter Township, New Hudson, Flat Rock, Manchester, White Lake charter Township, Dexter, Royal Oak, Southgate, South Lyon, Trenton, Pleasant Ridge, Allen Park

What sets us apart from other contractors: High quality performance, clean work spaces, able to meet deadlines and budgets

We are best known for: Customer Satisfaction and Cleanliness

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3 Reviews

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Overall

Work Description: Move water meter, replace pipe, install shower valve.

Comments: In mid-may 2021 I needed a couple of small plumbing repairs completed on a rental property. I called and emailed about 15 companies to come and bid the job.

Plumbers are even more difficult to find due to the crazy times in which we find ourselves. Only 3 responded and had time to come do an estimate. Contour was one of the 3.

Normally, it's policy for our company to not pay anything upfront for any professional services. There are many valid and reasonable reasons for this, one of them you will soon read about.

First, Contour showed up asking for money the very first minute of our interaction. They neglected to tell us that they charge a fee for doing estimates. There was NO diagnosis needed, all repairs were already clearly defined and had actually been contracted to another company who repeatedly failed to show up to complete the work.

Next, we figured it's just the times we live in, and reluctantly paid the $50 "diagnosis fee" for an estimate. Contour emailed a couple days later and had a decent price so I accepted it and signed on their app/website. That was May 21, 2021. After signing we expected Contour to call and schedule a time to complete the work, but we never received any calls or emails until December 6, 2021. It was a collections call!

By this time the property is nearing completion of a complete remodel. Only thing left is this plumbing and a couple of other small items. We figured that Contour wasn't able to do the work or was too busy (like all the other plumbers) and continued calling other plumbing companies. We were actually much relieved to get a call from Contour that December day, we thought we wouldn't be able to get a plumber otherwise!

Normally, we don't pay anything upfront for professional services as it is bad business practice for both parties involved for many different reasons. However, seeing the environment for finding plumbing services was still very bleak, we paid upfront December 6, 2021.

The following weeks were many, many phone calls and emails with those at Contour Property Solutions. Each time they promised to come complete the work soon. Each time they never showed up. Then the excuses started: First it was a "rough time" for a week, then it was "we all have C-19", then it was "everyone is on vacation", then it was back to "we'll call you tomorrow with an appointment". Those calls never came.

Finally, the general contractor was ready to finish in early February 2022 and move on to the next property. I gave him the number for Contour Property Solutions and instructed him to call until they get us on the schedule as the Contour delays were about to start actually costing us money.

About an hour after this, a Contour representative texted me that they weren't going to do the work since my general contractor called them more than once. They said they would refund the nearly $2,000 I paid them in December 2021. I've NOT received a refund as of yet.

TL;DR: Don't pay upfront for any work to be done. A professional company isn't hard up for cash and won't require an upfront payment of any sort. I bet Contour does this to many people, comes and demands $50 for an estimate and then does nothing. I will NEVER AGAIN pay up front for an estimate or for professional services.
Andrew... I'd like to make an attempt to clear up a few things here. First and foremost, the "$50.00 diagnosis fee" was made clear to you PRIOR to booking the call. I had let you know that we do have a $49.00 trip charge, that gets our plumber out there, he's able to see what is going on and provide pricing for you. You agreed to that, in fact, your response to that was "Sounds good, thanks!. You didn't ask if there was a fee to come out, it was information voluntarily provided by us, because we are an open and honest company. We didn't just show up and demand money. Secondly, the work that was quoted to you was just for the permit to be pulled for a plumbing project that had already been completed that the permit hadn't been pulled for. We had that permit pulled, and the call on December 6th was for payment for that permit, and that was NOT the first attempt to collect. As for the water meter project, we asked for a 50% deposit for that project, we didn't request the full payment upfront as your review would suggest. Also, it was $1325.00 for BOTH projects, the only one you chose to pay upfront for was for $850.00 for the water meter project. You were not promised a refund of the full amount for both projects, you were told we would refund you the $850.00 for the project that we were unable to handle. I know that there was some back and forth between you and our general manager regarding the work for the water meter as well before we ended up having to cancel the project because we couldn't take it on. The project was not canceled based on the contractor calling. However, let it be known, he didn't just call, he flooded the general managers phone. 5-6 phone calls in a row, then 2-3 in a row. It wasn't just a couple of calls a day. As for the excuses... I apologize that our crew had covid and it wasn't safe for them to be working at that point. Also, we weren't just on vacation, it was Christmas break that we were shut down for two weeks. While I can understand that this may be inconvenient, our guys work very hard all year, and when they are sick or we close for break, they deserve to have that time off. In this day in age, the facts remain the facts, and everyone should be careful of what they publish, because then it becomes a liable issue.

Overall

Quality

Price

Punctuality

Work Description: Faucets/Fixtures/Pipes Repair/Replace

Thank you so much for the review, Mike. Working with you was a pleasure! If you should need anything in the future, don't hesitate to give us a call. Remember, we do plumbing, HVAC, electrical, and all forms of remodeling. Have a great day!

Overall

Quality

Price

Punctuality

Work Description: Faucets/Fixtures/Pipes Repair/Replace

Thank you so much, Terrance. It was our pleasure to help you with your project. Don't hesitate to reach out to us in the future should the need arise. Remember, we don't handle just plumbing... HVAC, Electrical, and Remodels are also services we offer!
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  • Master or Journyman Plumbing License in MI :
    #8113327