Andrew... I'd like to make an attempt to clear up a few things here. First and foremost, the "$50.00 diagnosis fee" was made clear to you PRIOR to booking the call. I had let you know that we do have a $49.00 trip charge, that gets our plumber out there, he's able to see what is going on and provide pricing for you. You agreed to that, in fact, your response to that was "Sounds good, thanks!. You didn't ask if there was a fee to come out, it was information voluntarily provided by us, because we are an open and honest company. We didn't just show up and demand money. Secondly, the work that was quoted to you was just for the permit to be pulled for a plumbing project that had already been completed that the permit hadn't been pulled for. We had that permit pulled, and the call on December 6th was for payment for that permit, and that was NOT the first attempt to collect. As for the water meter project, we asked for a 50% deposit for that project, we didn't request the full payment upfront as your review would suggest. Also, it was $1325.00 for BOTH projects, the only one you chose to pay upfront for was for $850.00 for the water meter project. You were not promised a refund of the full amount for both projects, you were told we would refund you the $850.00 for the project that we were unable to handle. I know that there was some back and forth between you and our general manager regarding the work for the water meter as well before we ended up having to cancel the project because we couldn't take it on. The project was not canceled based on the contractor calling. However, let it be known, he didn't just call, he flooded the general managers phone. 5-6 phone calls in a row, then 2-3 in a row. It wasn't just a couple of calls a day. As for the excuses... I apologize that our crew had covid and it wasn't safe for them to be working at that point. Also, we weren't just on vacation, it was Christmas break that we were shut down for two weeks. While I can understand that this may be inconvenient, our guys work very hard all year, and when they are sick or we close for break, they deserve to have that time off. In this day in age, the facts remain the facts, and everyone should be careful of what they publish, because then it becomes a liable issue.

Thank you so much for the review, Mike. Working with you was a pleasure! If you should need anything in the future, don't hesitate to give us a call. Remember, we do plumbing, HVAC, electrical, and all forms of remodeling. Have a great day!

Thank you so much, Terrance. It was our pleasure to help you with your project. Don't hesitate to reach out to us in the future should the need arise. Remember, we don't handle just plumbing... HVAC, Electrical, and Remodels are also services we offer!