Services: Countertop Installation, Painting, Remodeling
Color Swatch Painting is here to help you achieve professional results AND with realistic, affordable prices.
Make no mistake about it, there is a big difference between professional painting work and a do-it-yourself
Service Area: Colts Neck, Matawan, South River, Allenhurst, Point Pleasant Beach, North Brunswick Township, Leonardo, Keansburg, Wickatunk, Helmetta, Oakhurst, Mantoloking, East Brunswick, Ocean Grove, Cream Ridge, Pine Beach, Rumson, Roosevelt, Milltown, Englishtown, Asbury Park, Perth Amboy, Allenwood, South Amboy, Belmar, Shrewsbury, Normandy Beach, Adelphia, Perrineville, Lincroft
7 ReviewsReview Me
Jackson Township NJ
Work Description: Spackle/PaintComments: If I could give zero starts I would, absolutely horrible customer service. I hired Color Swatch Painting two weeks ago and was told I would get an official invoice. During the last two weeks I called about 3 times to get an update, and I was told each time that they were very busy and I would get my invoice in 2 days. On one of those occasions the scope of work came up and they told me that the original quote did not include the kitchen (roughly 25% of the job), I was sure they were aware of the kitchen but allowing for a miscommunication I accepted a small increase in price to just move past it.
The job was scheduled to start on a Monday where I had taken the day off. Saturday before the start of the job I reached out a final time and asked for the invoice, I was told I could have it in two hours. When this invoice came, they did not include the stairwell or the ceiling on the estimate (50% of the estimate). At this point it was the day before Easter Sunday and assuming their office was closed that day, I told the office manager, Howard Schneider, that I expected the invoice before the end of the day. If I did not have the invoice, I would not pay the starting fee, and they would not be starting the job. I was told no problem I would have it. Sunday morning came and still no invoice. I emailed the office manager and told him to take me off the schedule for Monday as I would not pay without the terms spelled out. He texted me back that “…Although I adjusted the invoice accordingly yesterday, I did not get to send it. This weekend is OUR high Holy Day, hence the delay. If you cannot respect that, then that’s fine, better off not working for you”. I had no idea of this man’s religious background, nor does it matter to me. I was told yesterday I would have it before the start of the day Monday, after weeks of calls, and that’s all that mattered. I would have been open to rescheduling after all that, but not after a response like that one. My concern is they would have started working on the old invoice and not done any work to the ceiling or stairwell and would have just said it wasn’t on the invoice. Not only that but I cannot work with a company who cannot properly invoice or perform even the most basic forms of customer service.
Absolutely horrible company that I do not recommend anyone do business with.
Work Description: Tile Floor InstallComments: Terrible experience! Stay away from this shady and incompetent company! I was initially contacted by Howard Schneider to set up an estimate, he sent the owner Rocio Martel that same day. Howard called texted and left voicemail to try and schedule a start date, we agreed on a price and a date. The first day Rocio was to meet us at the hardware store to gather materials for the project, she was 45 minutes late. She was also at least 45 minutes late every day. During the project no precautions were taken to protect floor or cover my belongings and was left with a huge mess. Upon completion ( which took two days longer than I was told) My garage was left with cut tiles and garbage left from the project, I was willing to overlook this being the job seemed to be well done. Within a week the grout started cracking and tiles became loose, I texted Rocio and was told she was very busy for the next three weeks. I texted and asked if we can schedule a date ASAP which I never got a response to. I texted every day for a week with no response. I decided to text Howard who initially scheduled all work and basically was told there was nothing he can do. He told me Rocio is the owner and “ had some very unusual issues there” not sure what that means. Upon further research, come to find out Color Swatch performed my job with an expired license which can explain how they can be so unprofessional. So consumer beware!
Since I can’t directly respond to the owners response to my review I’ll have to post another review. They were not late only one day due to a snowstorm, as stated in my initial review it was every day, including having me wait 45 minutes in Lowe’s on day one. As far as the “tale” of other contractors not coming back that’s another lie. I received an estimate for cracking grout on my backsplash in case the original contractor didn’t respond( like Rocio did). Once contacted he returned and fixed his mistakes hence why I didn’t hire colorswatch for that job. As far as me not wanting to wait a few weeks for the work to be repaired that’s lie number two. As per my initial review, I was never answered by Rocio to schedule and was told by Howard there was nothing he could do. It wasn’t until I posted that review and networx got involved that Howard wanted to fix the issue....six weeks later. He never once contacted me within that time until I told networxs I do not want these people in my home and was not going to remove my review. Howard texted me and I was called unreasonable and didn’t want to be helped. When I advised Howard not to text me, he would hear from my lawyer I was told “I have issues” and that’s an actual quote not the fake one he claims I said. In regards to wanting to remove my garbage, my garbage is not cut tile scratch and buckets of water that was left behind. The “unusual issues” being referred to as me accusing them of breaking my garage is not surprisingly another lie. I inquired about my garage door being broken, Rocio told me it wasn’t them so I reviewed my cameras and was able to determine in fact it was not them. I called Rocio back immediately and told her there was no need for them to worry and I could confirm what happened. So me being called out is laughable. I’m not sure why Howard keeps referring to the improper work as “touch ups” as my tile pops up, grout is sloppy and areas of my floor are unleveled. You don’t have to take my word for it, as Howard thinks it’s acceptable to post my address feel free to come look for yourself. I can also show you pictures and text message evidence to what I’m saying. And having his guys stay the extra day fixing “imaginary things” it’s probably the most idiotic statement in that response. This could’ve all been avoided if that initial contact I was responding to acknowledged and scheduled to repair the work. I stand by my initial review and would advise anyone who is thinking about hiring colorswatch not to. If you’re unpleased with their work be prepared to get insulted, have lies told about you to save face, and your address publicly posted. CONSUMER BEWARE!
Work Description: Interior Painting 3+ roomsComments: Oh my God, what hard workers! They did an incredible job in such a timely manner. They were awesome in helping me pick colors that will help me sell my house. I would recommend them to anyone.
Monroe Township NJ
Work Description: Interior Painting-door refinishingComments: Excellent and dependable work
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