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ProFloors by Brian Conrad Flooring LLC

Main Services: Flooring Contractor

Description: Locally owned business with a combined 40 years experience. We offer professional services at affordable pricing. We do this by allowing you to go directly to the flooring contractor without any middle man, saving money and time. Please visit our website at www.profloors.pro

What sets us apart from other contractors: We offer the best warranties in the business and have a proven record of success by our past customers reviews and repeat business. Whether you are a home owner or an investor, you know you are getting the best services in SW Florida. We offer a more personalized service while other flooring stores are a drive time experience to the most valuable assest we own and treasure, that is our home. You will deal directly with the owner/ installer/ manager of the company throughout the entire process and after our work is done. We can't be successful without knowing our customers are getting a great service and the best value in town, period!

We are best known for: Our friendly customer service, knowledge of the industry and our accountability to providing the BEST flooring and handyman services in the area!

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10 Reviews

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Overall

Work Description: Tile floors

Comments: Lousy job. BEWARE. Brian is a convicted felon. Go to sarasotaclerk.com and see Brian's 70+ criminal charges. He is also on drugs and can be violent.

Overall

Work Description: LVP floor installation

Comments: Like other comments I have read on several sites, Brian seemed very charming and easy to work with at our initial consultation. The actual experience came with unfulfilled promises, blaming of other people and us for why he did not do what he said he would when he said he would do it, and other unprofessional behavior such as texting my husband at 9:40pm, then telling my husband to only text him “during business hours” when my husband texted back 15 mins. later. The actual work was (mostly) okay which is the only reason for the two stars, although Brian did not personally do most of it like he said he would. I don’t recommend hiring him - house projects are stressful enough and this will add to it - but if you do for some reason, be there for the job. He also made several decisions for our house without consulting us and was then defensive when questioned.

Overall

Work Description: Travertine tile installation

Comments: BEWARE: ProFloors Brian Conrad demolished our floors and walked off the job – leaving us with a house full of debris and no one to finish this project. Do NOT hire this company! Brian Conrad breached the contract that my wife signed with him for a large project (installation of 2500 square feet of travertine tile) and left us in a terrible situation. Brian seemed very honest and trustworthy when he visited our home many months ago to provide a bid. He assured us that he had many years of experience and excellent ratings, and that he could handle this job. After we accepted his bid, the problems began. He first came back to us saying that he didn’t calculate the cost of thin set materials for travertine tile properly and that he would need to increase the contract amount by $1200. We agreed to this price adjustment as a show of good faith. (He later tried to get further price increases, which we would not agree to.) Then the demolition subcontractor that he hired caused unnecessary damage to our home after failing to prep everything properly. Brian was not on site to oversee this work, despite his promises that he would be. Then we faced a tile supply shortage that delayed the project by a few months (this was not Brian’s fault). As another show of good faith, we paid a substantial deposit so that he could purchase materials in advance and not face price increases while we were waiting for the tile. After the tile was delivered, we scheduled a date for the installation. From this point on, there were multiple delays and missed appointments for all kinds of claimed reasons, including finishing other clients’ jobs, various personal obligations, and numerous medical problems for him, his family, and his crew members. We are sympathetic people, but after so many excuses, you start to wonder if any of them are true. He routinely made promises that he could not keep, all the while assuring us that the quality of the work would be excellent and that we would be happy with the finished tile installation. When my wife expressed concerns about his ability to handle the project (which would have been an easy time for him to back out of the job if he was in over his head), he assured her that he was fully committed to our project and that everything would turn out fine. When the tile installation finally started, it was clear that the subcontractors he partnered with did excellent work. Unfortunately, the installation work that Brian did was substandard and needed to be repaired before the subcontractors could continue (this was not just my wife’s opinion – his subcontractors confirmed that the quality of his work was unacceptable). This occurred on the third day of a job that was anticipated to take 2-3 weeks to complete. Brian agreed to fix the problem and assured us that everything would be fine going forward. The next morning, the subcontractors showed up at our house and acted like everything was fine. But after 20 minutes, my wife discovered that they had loaded up all of the equipment (which was being kept in the garage) and left without saying anything to her. At that point, she contacted Brian to find out what was happening and he ultimately confirmed that he was no longer willing or able to finish our project (claimed it was due to illness). Seriously? He didn’t just walk off the job and leave us to clean up his mess. No, he instructed his subcontractors to sneak off without even bothering to tell us. After we threatened to take legal action for breach of contract, he lamely offered to search for another travertine installer on Angie’s List, Thumb Tack, or Home Advisor. So now we are stuck with a house full of demolished floors, a garage full of travertine tile and debris, and no one to finish this project. I’m attaching photos so that you can see what you might end up with if you hire Brian Conrad.

Overall

Work Description: Bathroom/Shower Install

Comments: They did a good job, but I felt they could have done better if they weren't so rushed. They cracked some tiles in a rush to get the job done. Although they would have replaced the cracked tiles, I felt it would have just made a bad situation worse. I was willing to live with the job as done.

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Work Description: Cali bamboo vinyl flooring

Comments: Brian came to measure and give me an estimate. He was very helpful and gave me an abundance of ideas for flooring to go over my tile flooring. His prices were reasonable! He gave me a date ,he was punctual and worked diligently to complete our project. I even added two extra rooms and he was very flexible and completed them as well. He answered all my questions and if I wasn’t pleased with something he returned to make it right! He is very patient with customers. Brian’s work personally is exceptional! My home was transformed by the floors he put in! I would highly recommend him to anyone. He would be my first call for flooring! or any issues related to flooring.

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Work Description: Tile Floor Install

Comments: Installed promptly and professionally. I would not hesitate to recommend highly. Thanks, Brian

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Work Description: Wood Floor - Repair or Partially Replace

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Work Description: Tile Floor Repair

Comments: Brian provided excellent service. Prices very reasonable. Will use again if needed.
It was a pleasure serving you and your neighbors! Much appreciated

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Work Description: Laminate Flooring - Install

Comments: Brian Conrad Flooring came to our rescue after our family member arrived unequipped to help with our flooring project. Mr Conrad took the time throughout the project to explain the process and how he was laying sub flooring to correct the prior floor problem and then install the new floor. Brian was very nice to work with. We recommend Brian Conrad Flooring and we will not hesitate to Hire Brian for our future projects . Our floor turned out very nice. Thank-you. Steve & Virginia
Steve it was a pleasure to work with you and Virginia. I know you are extremely pleased all the way and I appreciate the review!

Overall

Work Description: Tile Floor Install

Comments: Quick response to get started
Plan for 10/14/19
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