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10 Reviews

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Work Description: Refrigeration Repair

Comments: Very Dishonest, Criminal, Liar, Cheat and Scam artist. Rating = Negative 10 Stars I located him on Thumbtack, Paid him $275 on Dec 10, 2019 to repair a refrigerator that was not cooling. Malcolm Jones said it came with a 30 day warranty. The next day the refrigerator was not cooling. I called him he said he would repair the refrigerator the same day. I have reached out to him several times and after a few calls he stopped answering my calls and text asking him to fix the problem or provided a refund. 2 months later I have still not heard from him. After locating him on several sites I realized that this is how he regularly conducts business.

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Work Description: Duct work

Comments: Malcolm Jones came out to quote moving a heating duct for one of my customers. He came looked at the job signed a contract. I gave him a small deposit and has not returned a call and will not answer his phone. I did a little digging and this man has three phones that he operates between.
If you see this name run away. He operates like a thief.

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Work Description: Freezer repair

Comments: This man Scammed my pay! Took $263.00 freezer still didn’t win. He promised to come back . We never were able to contact him again

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Work Description: Refrigerator repair

Comments: SCAM RUN AS FAST AS YOU CAN!! Paid him 150 to fix lg Refridgerator and next day still not fixed and won’t return calls... will be calling Georgia department of revenue so he can have his pocket hit and fined like he did to me... he didn’t charge sales tax on part .. pretty sure he don’t collect tax from anyone . DoR puts people in jail for that and big fines so since he can’t reply to me or refund me for not fixing my lg refrigerator I will do all I can to make sure it hits his pocket good.

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Work Description: Refrigerator

Comments: This guy may be the reason I go to jail! I fell for his scheme because it's close to the holidays and my wife needs that fridge repaired ASAP! He is horrible about returning calls or texts, he charged me $195, and the fridge and freezer are still warm. I've seen enough Matlock and Law and Order to say what I'll do because that would make me prime suspect #1! Avoid his call and just use the reputable company that is going to overcharge you and make you wait. It's worth it!

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Work Description: LG refrigerator and oven repair

Comments: Malcolm Jones's phone number was given to us by LG, so we assumed that we could trust him to repair our LG appliances. We paid him $486 and he promised to repair our refrigerator and oven "no later than 10-days later. We called him on several occasions and when he answered, he told us that he told us that he had our parts and would fix our appliances that day, but never came. We even explained to him that my expensive cancer medications required refrigeration, but he seemed to have no compassion or morals. There is no accountability, as LG would not help us. DO NOT buy LG appliances and DO NOT trust Malcolm Jones.

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Work Description: Washing machine repair

Comments: RUN! Do not use this company. My machine has 2 new parts and still does not work. They (owners Malcolm and his wife) rarely returned phone calls when they did it was with an excuse. They would arrange appointments and no one would show up. Completely Unprofessional!!

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Work Description: refrigerator repair

Comments: I would NOT recommend this company to anyone. The tech Malcom Jones came out and so called repaired my appliance. I paid him in full but the appliance never worked. I notified him and he assured me that he would be out first thing the next morning. 3 days later I have yet to have him answer the phone or respond to any text or voice mails......They are one big rip off so if you are considering using them please RUN and find someone else. I sense that I am not the only person this has happened to and wish others had written to warn future customers

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Work Description: Refrigerator Repair

Comments: Terrible customer service and horrendous professionalism from the beginning. After he gave me my quote on a Saturday & told me I would receive a email to pay via pay pal and services would be rendered on Monday. I received a call from him early Sunday morning asking could he come by my house to pick up the cash b/c the pay pal was taking to long. That was a big red flag and I should have cancel the services then. Monday he came and replace the part on the refrigerator from there the ice maker and water machine stop working and my refrigerator is freezing all my food. He gave me a 1 year warranty on the part he replaced but won't return my calls or come back to service my refrigerator. I am very disappointed and will never go through a third party for services because no one is held accountable. DON'T use the repairman Malcolm (770)374-8587 if you want quality and professional service.

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Work Description: He performed the task quickly but did but I am not sure if he tested the oven when he completed it. When I turned it on after he left it popped as if the ignitor was coming on for the first time. the oven did heat up to 350, but I am not comfortable with turning it back on, so I called him and text him to explain what the problem may be, but he has not responded.

Comments: He was personable and quick in his service, but he would not accept CC, but cash only. That created a problem for me, so I had to go to the bank to draw out funds. I was not happy about that. If I knew this was a cash only, I would have got someone else.
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