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Paradigm Plumbing, Heating and Air Conditioning Inc

Main Services: Plumbing, Heating and Air Conditioning

Description: **$25 discount for new customers!**
Paradigm Plumbing & Heating, Inc specializes in complete residential and commercial plumbing & heating services. Licensed plumbers are ready to answer any of your questions 24/7, call us today. With over five decades of experience, we offer a full array of plumbing and heating services from new construction, remodeling to service repairs and maintenance. Experience the Paradigm Shift with their thorough quality, personalized customer service and value prices. We are independently owned and operated servicing Manchester, Concord and all surrounding areas of New Hampshire. Whether you are a home owner, builder, property manager or commercial construction company, call us today for a quote or estimate.

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22 Reviews

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

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Work Description: Air Conditioning

Comments: Your location


Paradigm Plumbing, Heating & A/C
8 Industrial Park Dr #12, Hooksett, NH 03106
Plumber
Cheryl Carey
21 points
an hour ago
We had our central air installed by paradigm a little over 5 years ago. We started having issues with the system maintaing cool air, it was discovered we had 7 leaks in the attic unit. The unit would need to be replaced for 2888.00. We moved forward, after having the replacement we have had nothing but issues. The ac no longer cools the living room as it did prior to the fix. They returned 3 times I will not knock them returning. The last time they returned I grew frustrated because the techician said the vents in the rear of the house were blowing a certain degree. He then suggested the issue was the duck worked, clearly not knowing they had installed it. I began to be very frustrated and restated if the broken unit worked better then there is something wrong with this one. He spoke with my husband (on the phone) who requested he stay until the temp drops, he said he would. He not only did not, he left! He did not tell me he left. I was sitting waiting. I called the office, very frustrated and was told that I had to be transfered to the project planning department and if I contined to raise my voice I would be hung up on. I said I was not raising my voice. It was then shared I have cathedral ceilngs with no insulation. I said ma'am if the old unit worked why would this be an issue now. She said we simply replaced a part for you (in a nasty ride tone) I said no you replaced the upstairs main unit and its not working. She said the tech said it is fine and I can send you to project. I asked to speak to the owner and was hung up on. It was clearly shared that I have a medical condition that raises this alarm. I will share to company did send people out, but they are not solving the problem, now they are rude and brushing is off. Husband came home and found that the duck work was not sealed to the new part installed and cold air is flowing i to attic. We took photos of duck work and sent to owner...no response....attic is cold living room hot how can 3 people miss that. That is the first thing he found on his own...

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Work Description: Water Heater - Repair/Service

Comments: They were excellent answered all my questions and very professional. I would definitely hire them again

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Work Description: I spoke with Paradigm personnel 2 or 3 times. They emailed me right away. I did not hire them because I had already scheduled my work to be done by Total Climate Control. They called me back a couple of times to see if I was all set. The lady was wonderful and understanding even when told her I had someone coming to complete the job. I would definitely hire them. I am a Business owner myself and know how important follow up is. I hear so many complaints from people telling me they never hear back from the contractors. I needed a plumber for one of my Clients last week. Now I know who I can count on. 5 STARS to them. I cannot comment on quality and price because I did not hire them, but feel they would be fair and top quality just because of the courtesy shown to me. Ann Lesmerises Penacook

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Work Description: Replace a piece in the toilet tank.

Comments: I was happy that the service person was able to get out so quickly, as it was my rental property that needed a piece in the toilet tank repaired. The tenant could not flush until it was fixed. THE shocking part was that they charged $130 for the call that lasted less than one hour and then an extra $50 for travel fees. My bill was well over $200 for a 45 minute fix. I was not made aware of the extra travel charge, even though they knew they were heading to Exeter. I did ask at my initial call what the service fee was to come out and I was told it was a free estimate.

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Work Description: Work not done yet but very prompt getting here for quote and price is competitive. Will decide soon.

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Work Description: Restored hot water to our home by replacing a coil in the furnace and replaced a temper value that we didn't even realize was not working.

Comments: We were blessed when Service Tech Rob Roy arrived at our home. He was polite, on time and explained several trouble shooting options in hopes of saving us money in restoring hot water. He also diagnosed the temper valve was not working at all. He immediately replaced that and also called two local dealers for a new coil for our furnace. He went and picked up the coil, installed it the same day and restored hot water to our home. Rob is an amazing tech and is an asset to Paradigm Plumbing. We will be a forever customer with this company for all of our heating needs and our future remodeling needs. Thank you Rob and Paradigm!

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Work Description: All I needed done was to have two leaky faucets replaced.

Comments: He arrived at the scheduled time. Was very professional and pleasant to talk with. Did the job in a very reasonable amount of time. Cleaned up what mess he made. I would definately recommend this Company to anyone that has plumbing issues.

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Work Description: We had 2 toilets replaced, a new kitchen sink and faucet put in, a new bathroom faucet put in and a bunch of shut off valves replaced.

Comments: The work was done in a professional manner and the tech always wore covers on his shoes while in our house which I thought was very considerate. I feel that we were charged a fair price for the work done and I really liked the whole company's attitude. They were all very nice to work with and put a lot of emphasis on building our trust. I would use again and I would highly recommend.

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Work Description: I have a boiler type furnace which is also my hot water supply. After major power surge from downed lines, furnace not working. Diagnosed and repaired same day.

Comments: I was supremely happy with the response time, the work and the thoughtful consideration of the technician. Would definitely call them again.

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Work Description: Found and corrected a buried leaking pipe in the crawl space of our home working with my town's water department.

Comments: A job well done. Gary was quick and professional. I would absolutely hire he and his company again. Their response was so quick were I had waited for another plumber for over a week with little response. Thanks Gary and Paradigm.

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Work Description: Determined what my friend did wrong when he tried to fix the diverter valve and caused flooding and major ceiling damage. And fixed it. He also fixed a loose fitting on my kitchen sink lever. He explained why my water was yellowish and other aspects about water and plumbing.

Comments: These people are real, down-to-earth, pleasant and competent. The plumber I had also had the greatest sense of humor I have seen ever. He explained things completely. He did not look down at my need for reeeeely concrete explanations and information. The owner, Steve, is very accommodating and helpful. I don't think you will find a better outfit out there. I had to pay a bit more for travel time but it was worth it. Don't overook these guys - or the helpful lady who was just as pleasant on the phone.

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Work Description: found a c;og faucet

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Work Description: fixed two shower valves

Comments: Great company, will recommend to others

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Work Description: Toilet plugged up..loose bolts replaced new seal put in.

Comments: would hire them again.the service man was very nice.

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Work Description: Bathroom faucets were leaking. We tried to fix ourselves. Could not figure out what was wrong.

Comments: The plumber figured it out and fixed it in no time. I was very happy that I chose Paradigm Plumbing and will call them in the future.

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Work Description: Capped Old HVAC pump drain, added new correct drain, inspected & fixed irrigation controls, inspected propane oven.

Comments: I will hire them again for any further plumbing work. Tom was knowledgeable about many areas and was willing to repair and/or replace anything I needed. He was on time, informative, and helpful. The quality of work was first rate.

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Work Description: They installed an on demand Hot Water system in my condo on 1/15/2010. They also removed the old tank and capped off the previous vent pipes. They got all the necessary approvals and inspections from the Town and the installer had all the proper licenses to work on natural gas.

Comments: So far (5days) everything is beautiful. I got what you guaranteed. I have requested some paperwork from them in order to file for rebates. I hesitate on the price because I had lower estimates, but they did not have proper licenses. I will use them again if needed. Very polite and respectful installer and VP.

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Work Description: Repaired a leaking toilet - repaired the sub floor that became rotted and replaced another toilet in the house

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Thank you very much for the review. We really appreciate the work. Please know that we will always do our very best to make sure you are 100% satified with our work. You have my word on it. Have a great day, Steve:)

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Work Description: repaired defective hose under kitchen sink

replaced a bad outside faucet.

Comments: none of the other companies contacted me at all!
Thank you so very much for the review. It is cleints like you that know and trust our work that make us the company we are. Trust is something we have to earn and we love that we have earned your trust. Please let us know if we can be of service to you again. Have a wonderful day, Steve:)

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Work Description: Replaced Gas Water Heater.

Concord, NH

Comments: Steve called me within minutes of my submission. He arrived at my house the same day with one of his plumbers and a water heater ready to install. Paradigm was quick, professional and reasonably priced. The installation was completed promptly and they disposed of my leaking water heater. Five Star Operation.
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