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Nice Heating & Air

(14 Verified Reviews) Review Me

Main Services: Heating & Cooling + Gas Fireplaces

Description: When your home doesn't feel quite right, Nice Heating & Air is here to help. As a locally-owned, minority-operated HVAC company based in Northern Virginia, we've served the community since 2011, ensuring comfort and quality every step of the way.

What sets Nice Heating & Air apart?
- We have a legacy of expertise with 3 licensed HVAC masters and a team of NATE certified technicians. As a Class A Contractor, our knowledge is unmatched.
- With over 1200 reviews, our 5-star Google rating showcases our dedication to excellence.
- We've been an Angie's List Super Service Award winner for 7 consecutive years.
- Nextdoor Neighborhood Favorite 2020 & 2023
- Our commitment to clear, friendly communication means no technical jargon, just solutions tailored for you. Our certified specialists can be at your door within 24 hours.
- We pride ourselves on transparent pricing, ensuring no hidden surprises. Our 100% Satisfaction Guarantee is a testament to our dedication to your happiness.
- For your convenience, we're open on Saturdays and offer a 24/7 helpline. Our technicians stand out, being knowledgeable, neat, and always punctual.

How we work:
1. Easy Booking: Share your details for an instant appointment.
2. Stay Informed: We send reminders and timely notifications.
3. Safety First: Our team ensures cleanliness and respect in your home.
4. Custom Solutions: Post a brief assessment, we present options suited to your needs.
5. Feedback Channel: Contact managers@nicehomeservices.com with any concerns or suggestions.

With the belief that your home should feel nice, we're dedicated to making it happen. Have questions or need assistance? We're here for you. When can we help?

Service Area: Fairfax Station, Occoquan, Mount Vernon, Springfield, Casanova, Calverton, Annandale, Great Falls, Manassas, Catharpin, Gainesville, Dunn Loring, Lorton, Catlett, West Mclean, Goldvein, Merrifield, Dahlgren, Newington, Stafford, Arlington, Centreville, Sterling, Aldie, McLean, Clifton, Fort Myer, Bristow, Dulles, Ashburn

What sets us apart from other contractors: Nice Heating & Air, based in Northern Virginia, is dedicated to forging lifelong customer relationships through cutting-edge technology and unparalleled service. With over 11 years of expertise, our 5-star reputation is built on educating clients, ensuring their homes are comfortable and healthy, and specializing in services from heating & air conditioning to gas fireplaces. Our advanced tech solutions empower us to deliver an unmatched customer experience every time.

We are best known for: Nice Heating & Air is renowned for ensuring homes feel just right, prioritizing comfort, safety, and efficiency in every interaction.

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14 Reviews

Review Me

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Work Description: Furnace/Heating System - Install/Replace

Comments: This Company was awesome. the tech name Dave came out at 7:30 am (which was way before their start time) and completed the job before 9:30am

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Work Description: Central A/C - Install/Replace

Comments: After many quotes and many hours, Nice Heating and Air gave us the best overall quote and quality.

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Work Description: Thermostat - Install/Replace

Comments: Complete waste of time. After an in person 1.5 hour inspection of my house they recommended a list of services. There quotes for the work were high and sparse on details. I eventually agreed for them to install a new thermostat that they said would work better with my house. After several emails back and forth to ensure they had the part in stock and confirm what was included in the price I booked the installation. They arrived late, poorly communicated when the part would be in stock and when they would actually arrive causing me to waste the better part of a day. When they finally arrived they claimed they couldn’t do the install where I had asked in the email then after further review told me the thermostat they recommended was not even compatible with my system.

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Work Description: Central A/C - Repair/Service

Comments: Very pleased with Nice. We will be using them again in the future.

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Work Description: Central A/C - Install/Replace

Comments: JT Smoot is an excellent sales rep -- very knowledgeable and articulate on the subject matter.

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Work Description: Furnace/Heating System - Install/Replace

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Work Description: Heat Pump Install

Comments: They were excellent, and Mike was awesome!
We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience memorable. Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team on our next staff meeting. Do allow us the opportunity to serve you again. We will do everything in our power to deliver an even better customer experience.

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Work Description: Gas Fireplace Repair

Comments: Avoid Nice Home Services

I had a poor experience with them. I had them out to my home several times to repair my gas fireplace. After spending thousands of dollars my unit was still not repaired. They suggested an additional $6K to fix it or $10K to replace the unit. I thought this odd so I sought a second opinion. After spending $2,500 with a different company my issues with the fireplace were resolved. The other firm spent the time to troubleshoot in a thoughtful manner. I can only assume that the Nice Home Services technician was inexperienced, lazy or driven by commission. Steer clear of this company.
We are sad to hear things did not go as you wanted them to. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the way we do business. We do appreciate the opportunity to make this right and for the second chance. We always give multiple options for repairs and replacement so that you can find something that fits your budget. We would have hoped you were completely honest and accurate in your review, but thank you for the feedback. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better every single day. I can be of further assistance in remediating this matter would you reach out to me at your leisure by phone or via email at ceo@nicehomeservices.com

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Work Description: Install new hvac and relocate existing ducts/condenser. Install ventless gas fireplace.

Comments: Highly recommend. Great Staff!
We will do everything in our power to make certain every single visit is equally delightful. Know that are thankful for the trust you have placed on us. Your words of encouragement, Litia make us feel proud of what we do. Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud. It is great to know that we were able to provide you with the highest levels of service. Our objective is that every customers that walks through our doors is able to have a similar experience.

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Work Description: Full HVAC system replacement

Comments: was very pleased with their work on my new furnace and a/c system. The process of making the decision wasn't easy for me, but they walked me through it and explained my options well (several times!). The original mechanic (Maurice) was very good about explaining what was going on, and helped me with a decision. I subsequently spoke to the owner (Craig Elliott) who took a lot of time to help me work it through (for example, should I get Trane or Rheme; I went with Rheme because it was substantially less expensive). They did the work two days later, and the team they sent was on time and worked all-day to get it in place and make sure it worked well. They were careful to put cloths down to keep the house clean, and cleaned up the mess in the backyard very well. The company subsequently sent their field manager (Mike Hudson) out to make sure all was working well. The system is working very well, and I was happy with their services.
We are ever so grateful for your review! Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing. We are so glad you found us to be a strong option among many excellent businesses in town.It is indeed our corporate goal to be the best in the market and through our hard work earn the loyalty and love of every single customer. We are hard at work to make our business the business of choice for those who appreciate superior quality and a passion for excellence.

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Work Description: 2 Full HVAC system replacements

Comments: I've used NICE for multiple years, both at my old house and newly purchased home. They've done a variety of jobs -- large and small. I have the monthly service plan, which proved extremely valuable in my old house when I was trying to delay the replacement of the two HVAC systems. When I finally broke down and replaced them, NICE worked with me on pricing to replace everything at a reasonable price. When I was moving, the buyers inspection raised some questions about the HVAC installation. Even though NICE had acquired the proper permits and we passed the original county inspections, NICE worked with the buyers inspector to make sure all concerns were alleviated -- at no cost to me.

In my new house, I had to replace the AC, which of course I had NICE do. After I (apparently, incorrectly) installed a new thermostat and the AC didn't properly turn on, NICE came out (specifically Nelson) and took care of that for me too -- again, no charge.

Over the years, NICE has simply been fantastic. All of the technicians have been 5 star -- friendly, courteous, and respectful of my home/s and family. I highly recommend NICE, and hope/expect that you'll have as great an experience as I've had.
Our common goal is to constantly strive to deliver the very best by matching people that love their work with products and services that rock! Your review is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs. We recognize our customers are busy and are beyond thankful for their willingness to spend time giving us feedback.We hope you give us the opportunity to serve you again. Rest assured we will do whatever it takes to deliver on our promise.

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Work Description: Furnace,2.5 Ton Condenser, Cased Coil
and NEST Indoor Security Camera

Comments: Am I satisfied with NICE? Well, yell! Throughout the years and through my warranty company, I have worked with several HVAC contractors. NICE home services is by far the most professional, knowledgeable, and customer-service centric contractor with whom I have had the pleasure of working with. The technicians are top-notch - friendly, experienced and respectful. They know the company brand, and they always explained my service in detail.

I not only use NICE for my primary home, but I use them for my rental property as well. And, it's no secret why. The company and its employees back their products and stand true to their commitments.

And, let's not forget - Cherie's customer service team is outstanding! They are courtesy, understanding, and respectful.

In my opinion, this company has vast potential. Hum - can I invest?
WOW! Carl reviews like this fuel our hearts and make us try better every single day. Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. It is indeed our corporate goal to be the best in the market and through our hard work earn the loyalty and love of every single customer. We are hard at work to make our business the business of choice for those who appreciate superior quality and a passion for excellence.

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Work Description: I needed the fan replaced on my gas fireplace. The technician recommended that the firebox be reconditioned due to rust and spent embers.

Comments: NICE Home Services ensured the restoration/repair of my gas fireplace was done right! Their technicians are very competent, and yes 'nice'! They worked the visits to accommodate my work schedule. And to top, it off left me a Holiday gift before they left. I highly recommend them and will use them again if needed!
Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission statement.Your comments about our team fill us with pride and equip us to provide clear and specific examples of how excellence looks like.

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Work Description: Mini split heating/cooling system

Comments: Terrible Service

Be very careful with this company. I used them to install a mini split heating system. Their sales person came out and wrote me a quote that was competitive. After I agreed to it and tried to schedule the work, they stalled for a week and then let me know the sales person misquoted me and they will only do the work for $1,200 more than the quote I received. At that point I had already moved on from other companies and needed the work done ASAP so I went with them. I was working directly with Craig who has been on this site responding to others and I will say he is a terrible person. He was insulting to me and kept telling me to that its not his fault his people misquoted me.

When the work was done, they did not install the line covers that I was told would be included. When I asked Craig he told me that they were not included on the quote he gave me, even though I was told numerous times they would be included. His exact words wer "you're a smart guy, you should have seen they were not include and don't expect me to give you stuff for free."

At this point they want to charge me for a new project to cover the wires. I regret using them.

I will say, their technicians and customer service staff are very nice and worked hard. But Craig was terrible to work with and extremely rude. DO NOT USE THEM. It is not worth the few bucks you may save cause you will end up paying more in the long run.
We are sad to hear we did not provide you with the best possible experience. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. You deserve better and we intend to right this wrong. Internally, we are already investigating the matter and looking for ways to ensure this does not happen again. Again, everyone here is working hard to deliver seamless interactions. For having failed you we are very sorry.
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  • Angie's list Super Service Award 2013 to 2017, Nextdoor Neighborhood Favorite 2020 & 2022
  • VA HVAC License in VA :
    #81056
    HVAC/R License in MD :
    #81056
    HVAC License in DC :
    #81056
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