Main Services: Hardscape & Landscape Design, Interlocking Paver for driveways, walkways, entrances, patios. Retaining Walls All Types
Description:
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer's loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
I have learned through my long-term experience in the service industry, how to meet and exceed each customer's expectations by providing a service that sells! I have assisted all types of customer's in all types of settings throughout my career.
I have understood through experience that acquiring and maintaining loyal repeat business as well spreading the word of my business through these loyal patrons is of the utmost importance for Element Hardscapes Group, Inc.
Positioning Element Hardscapes Group, Inc. for better exposure and greater marketability is a task that I have performed with success many times.
I am an excellent team leader who achieves ongoing success with teams by building morale, maintaining team self-confidence and training them to build safety measures and by improving safety skills.
It would be a pleasure to share our craftsmanship. I look forward to hearing from you soon.
5 Reviews
Review MeBrandon FL
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Work Description: Poor Workmanship
Comments: I WOULD NOT recommend this company. We've had issues throughout the whole process. The company says it's based out in Chicago, which the owner told me that, but he stated they moved down to Florida. After the work started, I then find a review on Yelp that a lady had an $8,000 loss from their work. They never completed it and still has the money. Mauricio Calderon (Marty) stated that he has been in business for 20 years and that his company is a million dollar business and that other companies went out of business because clients wanted to hire him, yet on BBB.org, it shows it has only been in business for 3 years. When you go to their website, there's no physical address listed on their site. That should have been a sign.He only had two other workers with him and half the time, one of them was always on his phone. The project stated in April and by July, it still wasn't done. The work progress was so slow, we couldn't use it for Memorial Day or the 4th of July. The quote made it sound like we were getting a deal, but we actually put more money in due to hidden charges. At first he made it sound like we were going to get a fire pit for free if we chose to hire him, but he turned it around to have us buy it and didn't even know that we also had to pay a lot to run the gas line and then a copper wire installed as well. He also said he had a lanai company that he works with, but when our project started, his guy somehow was not available. The price he put in his quote for the lanai was different. We had to find another company to get it installed and again had to pay a lot more for that because Marty didn't include the footer price in his quote. The footers was not lined up after the fact, but he kept telling us that he would work one on one with that company and meet up, but I was the one who had to do that. He didn't check the footer work and just started installing the pavers without noticing the pitch was not right. After they installed all the pavers, there were sooo many uneven spots that after it rained, it looked like a pool. Also the area where the gutters were at, mold was already building up on the pavers and it was only a month. He stated he has a 5 year warranty, but told him to fix the problem now instead of later. It didn't make sense. He came out and removed part of the pavers to redo it. It made it worse.
He kept contacting me to pay the remaining balance, but I refused to because in the contract it stated that until ALL the work was done and he still had to fix that and do the driveway as well, which wasn't done. We paid him well over 75% of the work and he even asked for more money to order more supplies, which didn't make sense if he was a million dollar company...why ask? It's because he was slowly trying to get more money from us without us even know what his plans were....to scam more money from us. We sent him a certified letter stating that the next time he hears from us was from our lawyer along with a number of pictures that needed to be completed and we never heard from him again. I've tried to call, text and email for over a month prior to him asking for the money and never heard from him.
We went to speak to a lawyer and had a letter composed stating that he needed to fix the problem or we would move forward with a legal action. We had the letter sent certified again and it was returned back to us so I would say this company is a FRAUD!!!!
We hired a different company to fix this problem and found out that the pavers that EHG was laid out appeared to be old and was probably sitting in a warehouse and ordered through a 3rd party vendor instead of the actual company, Belgard. Marty stated that he was an official Belgard company and had an account with them. Apparently, this is not true. Found out that you cannot order small amounts of extra pavers. Belgard only sells in pallets, so I don't know where they got the extra pavers from. Also there were a lot of white spots on the pavers, which the new company I hired pointed out. It wouldn't come off and it was everywhere.
All the pavers that was laid down from EHG was listed by the new company I hired. They assessed the area and stated that they didn't understand why thin set was used on some area, which wasn't needed and also how the buildup was done to level the patio. There were a lot of things done incorrectly and was poorly installed even though Marty would non-stop state that he's very meticulous with his work. I highly doubt that.
We made a huge mistake hiring this company and fell for this con work. This is not a legit company. This guy is only out to get jobs that pay. I had a co-worker and he was just waiting on a quote for 3 months. Eventually he went with someone else. How do you have a million dollar company and you're the only one who answers the phone and not a receptionist or other workers. They only do one project at a time apparently. Another thing I was really upset with, one of his co-workers (the one who was always on his phone) decided to urinate on the side of our house. We got that on camera from our next door neighbor. Very unprofessional.
Bradenton Beach FL
Overall
Work Description: Masonry retaining wall rebuild, backfill, sod, landscaping
Comments: EHG, owner Marty, is outstanding. The work was done on time, on budget, and with the highest degree of professionalism! I would highly recommend Marty and EHG and will certainly hire his services again in the near future.
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Work Description: walls and pavers
Comments: very hard to get arrangements with contractorVernon Hills IL
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Work Description: Complete removal of existing lawn, grading the landscape and putting new sod. Approx 6000sqft
Comments: As soon as I sent out my request on networx, I was contacted by Mauricio Calderon from MayaScape/MayaStone Creative Design Enterprise Inc on email and on phone. He was willing to meet me on Sunday and discuss the work so he can provide me free estimate. On Sunday he was on time and spent close to one hour to explain step by step all the steps that will be required to implement the work of removing the existing 6000sqft of lawn, then regrade the soil and install new sod.He was very knowledgeable and took fair amount of time to explain me all the available options. There was no sale pressure and he was very open about pros and cons of all the options he was discussing.
I did receive the detailed estimate of work from him the next day. I think the price is fair. Currently, I have put this work on hold due my personal reason for now. But, if I were to move forward with this work in future I will definitely go with this company.
My advise:
If you are doing some serious work like what I described above, I suggest you talk to people like Mauricio to get complete and solid solution. Don't depend on your lawn moving company for advise. Believe me there are lot of things that go in to making a nice lawn - soil preparation, soil selection, rote-tilling the soil, compacting the soil, grading the solid, sod selection, etc.
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Work Description: He has done hard-scape, a patio, soft-scape, plants, bushes, and more.
Comments: Marty is a great contractor. I have referred him to others.-
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